Help Center

Payments - FAQs

At the moment this is unfortunately not an available option with the exception of a gift card / store credit.

No, you don’t need to have an account or to be logged in to use your gift card or store credit.

We don’t often have sales or promotions running but if you are looking
for a way to save you can check out this page for a list of current ways
to save.

Gift cards can be purchased using this link.

Our store credit’s do not have an expiration date, so you can hold onto
these for as long as you would like. We upload new products frequently,
to ensure everyone can get something they love!

If you have lost the email with your store credit / gift card code
please reach out to our support team via the email link or live chat
below. Just let us know what email you used for the purchase and we will
help you out.

If your store credit isn’t working double check that you are using the
full code and you aren’t missing some digits. If that isn’t the problem,
double check that you are on the right website for your country. Store
credits will always be issued on the same website you made the purchase
on. If that doesn’t help please reach out to our customer service team
for more support.

If you are located in one of the following countries our store will
automatically be in your local currency. If you are not in one of these
countries you can use our currency selector in the top menu to change
the currency.

Czech Republic, New Zealand, Canada, Japan, Hong Kong, Singapore, United States, United Kingdom

Currently we have VISA, Mastercard, American Express, Bitcoin, Gift
Gard, Store Credit, PayPal, Klarna, Afterpay, Laybuy & Zippay
available. If you have a suggestion for a payment option that we should
add please reach out and let us know!

When proceeding via checkout, there are two different ways this will
appear (desktop and mobile version). For desktop users, a discount code
or gift card bar will be on the right hand side of your screen
underneath your chosen products. You can add the code and hit apply. For
mobile users, at the very top of your screen will be a “show order
summary” drop down, the same bar will be underneath your chosen products
here, you can add the code and hit apply.

still need help?

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